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An Analyst in the Professional Services organization implements PowerPlan’s software products and solutions to meet specific customer requirements. The Analyst will primarily interact with internal PowerPlan employees serving as their “customers/clients” for projects. As Analysts gain more experience, they will begin to interact with customers under the guidance of more senior PowerPlan personnel.
The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and functional expertise to ensure PowerPlan’s customers reach their business goals with the PowerPlan software. You will play a critical role in ensuring customer satisfaction by triaging and prioritizing issues and in some cases reviewing application code to identify appropriate resolution. You will be responsible for providing continual communication to the client during the span of issue resolution and escalating to senior resources to ensure a positive customer experience is delivered. As a Technical Solution Support Analyst, you will enhance your critical thinking, technical, troubleshooting, and communication skills.
The Salesforce Business Application Manager will lead a dynamic team responsible for managing the Salesforce platform at PowerPlan, overseeing enhancements, integrations, and updates. As a player/coach, the individual will actively participate in all phases of the software development life-cycle, from prioritizing project/feature backlogs to post-release support.
The role is responsible for managing and developing a high functioning team, gathering requirements from across the business, maturing business practices, managing projects, designing solutions, driving user acceptance testing, overseeing project implementations, and participating in Salesforce roadmap discussions. The role demands in-depth knowledge of Salesforce administration, strong business analytics skills, and a commitment to delivering high-quality, timely, and cost-effective projects.
An Architect in the Professional Services, Tax organization is responsible for implementing PowerPlan’s solutions to meet specific customer requirements. This position is expected to take on implementation projects of increasing challenge and complexity. Typically, the Architect will run the majority of design sessions, and in the case of the largest and most complex projects will defer to the guidance of a Solution Advisor. The Architect will be involved through a full project and is typically heaviest during design. They may hold the Solution Architect or Functional Lead project roles.
An Architect in the Professional Services, Accounting organization is responsible for implementing PowerPlan’s solutions to meet specific customer requirements. This position is expected to take on implementation projects of increasing challenge and complexity. Typically, the Architect will run the majority of design sessions, and in the case of the largest and most complex projects will defer to the guidance of a Solution Advisor. The Architect will be involved through a full project and is typically heaviest during design. They may hold the Solution Architect or Functional Lead project roles.
The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and functional expertise to ensure PowerPlan’s customers reach their business goals with the PowerPlan software. You will play a critical role in ensuring customer satisfaction by triaging and prioritizing issues and in some cases reviewing application code to identify appropriate resolution. You will be responsible for providing continual communication to the client during the span of issue resolution and escalating to senior resources to ensure a positive customer experience is delivered. As a Technical Solution Support Analyst, you will enhance your critical thinking, technical, troubleshooting, and communication skills.