The Salesforce Business Application Manager will lead a dynamic team responsible for managing the Salesforce platform at PowerPlan, overseeing enhancements, integrations, and updates. As a player/coach, the individual will actively participate in all phases of the software development life-cycle, from prioritizing project/feature backlogs to post-release support.

The role is responsible for managing and developing a high functioning team, gathering requirements from across the business, maturing business practices, managing projects, designing solutions, driving user acceptance testing, overseeing project implementations, and participating in Salesforce roadmap discussions. The role demands in-depth knowledge of Salesforce administration, strong business analytics skills, and a commitment to delivering high-quality, timely, and cost-effective projects.

• Performance Objectives

   

  1. Platform Expertise and Continuous Improvement: Ensure the optimal utilization of Salesforce by staying abreast of industry trends, sharing best practices, and identifying new technologies. Increase platform efficiency by 20% within the first year; implement at least two new best practices based on industry trends.
  2. Team Leadership and Development: Attract, develop, and retain a high-performing team focused on quality work and exceptional customer service. Achieve a 15% improvement in team performance metrics within the first six months; conduct regular training sessions leading to a 10% increase in team competency.
  3. Process Optimization and Business Practices: Optimize existing business practices and workflows, identifying and implementing process improvement opportunities. Document and implement process improvements resulting in a 15% reduction in project cycle time; conduct quarterly business process reviews with key stakeholders.
  4. Stakeholder Relationships and Advisory Role: Establish and maintain trusted advisor relationships with project stakeholders by providing vision, expertise, and guidance. Achieve a 90% satisfaction rate in stakeholder surveys; provide advisory input on at least three significant projects leading to successful outcomes.
  5. Requirements Gathering and Solution Design: Develop detailed business and requirements-gathering activities, documenting comprehensive solution designs. Decrease requirement ambiguity by 20% through improved documentation; achieve a 95% accuracy rate in translating requirements into functional specifications.
  6. Testing Leadership and QA Processes: Lead the QA testing of projects, ensuring high-quality solutions and efficient defect management. Implement a standardized testing process resulting in a 15% reduction in post-release defects; maintain a 98% accuracy rate in test cases.
  7. User Training and Adoption: Provide Salesforce knowledge and expertise to support cross-functional users and teams, including onboarding and advanced user training. Increase user adoption by 25% through effective training programs; conduct quarterly training sessions leading to a 10% improvement in user proficiency.
  8. Metrics Development and Data-Driven Decisions: Develop and maintain metrics for each project and overall QA processes to make data-driven decisions. Implement at least three new performance metrics leading to improved project tracking; achieve a 98% accuracy rate in metrics reporting.
  9. Strategic Initiatives and Leadership: Support PowerPlan’s strategic initiatives through proactive involvement and other assigned responsibilities. Successfully lead or contribute to at least two strategic initiatives within the first year; demonstrate alignment of team goals with broader business objectives.
  10. Team Performance Management: Monitor and manage team goals and performance, ensuring alignment with broader business goals and strategies. Conduct quarterly performance reviews with team members, achieving a 90% satisfaction rate; align team goals with at least two key business strategies.

Required

• Bachelor’s Degree in Business Administration, Information Technology, or equivalent
• 5+ years of experience directly managing a Salesforce team that includes admins, developers, and project managers
• 7+ years of professional experience in Salesforce administration. Knowledge of Apex programming is a plus
• 7+ years of professional experience in Business Analysis (capturing requirements, translating requirements into functional specifications, managing traceability matrices)
• 7+ years testing experience (integration, regression, and acceptance). Experience in developing test cases, test plans, system testing, integration/stub testing, regression testing, performance testing, and release testing

Preferred

• Certinia and CRM Analytics knowledge and expertise

“PowerPlan is an EOE”

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Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.