The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and functional expertise to ensure PowerPlan’s customers reach their business goals with the PowerPlan software. You will play a critical role in ensuring customer satisfaction by triaging and prioritizing issues and in some cases reviewing application code to identify appropriate resolution. You will be responsible for providing continual communication to the client during the span of issue resolution and escalating to senior resources to ensure a positive customer experience is delivered. As a Technical Solution Support Analyst, you will enhance your critical thinking, technical, troubleshooting, and communication skills.
Required
Preferred
KEY COMPETENCIES
Competencies are specific behaviors that relate to a set of skills and abilities that are critical for employees to be successful in their position. The key competencies for Technical Solution Support Analyst are as follows:
PowerPlan is an EOE