The Manager of Cloud Operations is a highly technical and leadership role responsible for overseeing the deployment, monitoring, and security of our suite of SaaS products in a multi-cloud landscape. This position interacts with cross-functional teams that include developers, security engineers, SREs, corporate IT, and product management groups. The role requires a strong understanding of cloud operations, infrastructure management, and team leadership.

Key Performance Objectives

1. Strategic Cloud Infrastructure & Operations Leadership: Within 90 days, assess the current CloudOps team structure and implement a team development and mentorship plan that increases engagement, ownership, and cross-functional collaboration. Within 6 months, increase team efficiency as measured by reduced incident resolution time and improved internal NPS (developer support feedback).
2. Standardize and Scale Infrastructure: Within 90 days, evaluate current Infrastructure-as-Code (IaC) practices and implement Terraform-based templates that standardize infrastructure across AWS and Azure environments. Supervise at least 3 production-ready environments using standardized VPC/VNet configurations within the first 6 months.
3. Improve System Reliability and Observability: Design and implement full observability dashboards using logs and metrics within 60 days to monitor service health. Achieve 99.9% uptime SLA by the end of the first year through proactive alerting, redundancy planning, and incident response improvements.
4. Optimize CI/CD Pipelines: Within 4 months, partner with development teams to map out product value chains and identify optimization opportunities by streamlining Azure DevOps CI/CD pipelines and automating approvals where possible.
5. Enhance Cloud Security Posture: Complete an audit of current access management, SAML/OIDC integrations, and identity federation setups within the first 90 days. Ensure compliance with applicable cloud security frameworks within 6 months (i.e. CIS, SOC, etc.).
6. Enable Cost-Efficient Operations: Conduct a cost analysis across cloud infrastructure within the first 90 days and deliver a plan that identifies cost saving opportunities within 6 months via rightsizing, reserved instances, and automation.
7. Deliver Developer and Production Support Excellence: Establish SLAs for internal developer support and external production issues within 30 days. Ensure 90%+ of support tickets are resolved within SLA for both internal and external users within the first 6 months.
8. Drive Strategic Roadmap Execution: Within the first 6 months, partner with cross-functional leaders to define and begin execution of a 12-month CloudOps strategic roadmap aligned with business goals (e.g., support for new product lines, MLOps readiness, or AI-driven ops automation).

Skills

• 3-5 Years CloudOps and/or DevOps leadership experience supporting PaaS/SaaS environments.
• Significant experience with AWS and Azure.
• Understanding of system and network architecture, system platforms, system access, and network protocols.
• Experience using various tools for application and infrastructure monitoring and troubleshooting.
• Demonstrated ability to solve complex problems and possess high level of technical skills, analytical, problem solving, verbal, written communication, and presentation skills.
• Experience with Agile methodology and running or participating in Scrum/Kanban procedures.
• Proficient in Azure Cloud services – Data Factory, AKS, Key Vault, App Services, Storage Accounts.
• Experience in using Terraform for IaC and automation.
• Familiarity with scripting and task automation
• Experience managing container applications in Production
• Strong documentation skills for maintaining clear and comprehensive technical records.
• Proficiency in Git for version control and collaboration.
• Experience with Azure DevOps for CI/CD pipelines and project management.
• Knowledge of Docker for containerization and application deployment.           

Preferred

• Experience with API management for seamless integration and performance optimization.
• Experience with identity federation (SAML, OIDC, Okta).
• Understanding of Firewall, Encryption, IDS/IPS, AV (anti-virus) tools.
• Hands-on experience with Configuration Management (Puppet, Chef, & Ansible).
• Experience with Infrastructure Monitoring, APM, Log aggregation tools.
• Experience utilizing AI tools for automation and optimization of processes and pipelines.
• Experience with MLOps – model governance, deployment, security, monitoring.
• Experience with database management and data warehouse solutions (Databricks, Snowflake).

Certifications

• Essential: Fundamentals: AZ-900, AWS Practitioner
• Preferred: Administrator: AZ-104, DevOps: AZ-400

Additional Attributes

• Process-Oriented: Lives and breathes process, able to see holes in current systems and identify systematic remedies.
• Standardization: Consistency is a top priority, ensuring standardization across all operations.
• Accountability: Ownership drives effort and communication up and out, fostering a culture of accountability.
• Roadmap Planning & Execution: Able to identify the destination and lead the team to get there, ensuring effective roadmap planning and execution.
• Efficiency: Always looking for ways to make the system faster and better, driving continuous improvement in efficiency.
• Strategic Thinking: Ability to develop and implement strategic plans for cloud operations, aligning with business goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Collaboration: Proven ability to work effectively in cross-functional teams, fostering collaboration and teamwork.
• Innovation: Demonstrated ability to drive innovation and continuous improvement in cloud operations.

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.