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The Customer Success Manager (CSM) serves as the primary customer contact, maintaining and expanding relationships with all assigned strategic customers and is responsible for driving the ongoing attainment of positive outcomes for PowerPlan’s strategic customers. The primary responsibility is to become the “trusted advisor” to the customer, to make them successful with the products they have purchased, and ensure they are realizing economic value from their investments in order to preserve and expand PowerPlan’s future revenue. They act as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include outcome attainment, retention, expansion, and customer advocacy.
CSMs work at all levels within a company. They are equally comfortable interacting with upper management to help illustrate how PowerPlan’s solutions support the company’s business goals in quarterly business reviews, as well as with the users of their solutions, coaching with domain expertise and helping implement best practices.
Customer success managers have a broad set of account management duties and work proactively with customers to ensure their ongoing success. The CSM is responsible for ensuring the satisfaction of all customers, while achieving revenue goals and assigned strategic account objectives.
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PowerPlan is a leading provider of financial software for asset-centric companies. Companies such as Amtrak, Duke Energy, Southern Company, TransCanada, Verizon and Williams all use PowerPlan to optimize cash flow, mitigate compliance risk and improve financial performance.
Our Values
From the beginning, we took the initiative to solve complex business problems, and today we operate following a core set of values that has helped guide our success over the last 23 years. We foster this culture by hiring individuals who are intelligent, creative and committed to customer service, and we help them develop the skills they need to grow and excel. Learn more about careers at PowerPlan.
Summary
The Manager of Business Systems is highly hands-on and technical role and will be responsible for the tactical planning, engineering and daily operations of the PowerPlan’s enterprise systems. He or she has in depth experience and capable of offering sound and pertinent technical mentorship to team members
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A Sr. Project Manager is responsible for driving the overall success of moderately complex or larger projects, leading the PowerPlan and client project teams, while keeping the project on schedule, on budget and on time using the PowerMe tools and methodology. Challenges include scope creep, budget management in the face of technical issues, client expectations, risk management and issue resolution, proactive project budget management, the change order process and forecasting, and learning how to negotiate with clients with an understanding of the client’s political environment.
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A Principal Project Manager is responsible for driving the overall success of complex, concurrent, and large multi-million dollar projects and leading the PowerPlan and client project teams while keeping the projects on schedule, on budget and on time. The Principal Project Manager must:
- drive the overall project objective and scope.
- proactively manage the scope, resources and budget in the face of technical issues, client expectations, risk management, and issue resolution.
- be comfortable with accountability as well as ambiguity.
- be able to clearly communicate and set expectations.
- understand and how to align the various agendas to the overall project goals.
- negotiate with clients with an understanding of the client’s political environment.
- Identify opportunities for business process improvements and make recommendations as appropriate.
- be a point of contact for internal teams and partners.
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The Director, Finance and Sales Operations is responsible for ensuring sales efficiency and enablement across the global sales team. This includes supporting sales strategy and performance and will be closely aligned with Sales leadership. This person will be responsible for providing visibility and insights into operational performance and ensuring the consistent application of sales methodology, while also keeping the team focused on all appropriate actions to drive bookings performance. As a strategic business partner within Finance, he/she will interact directly and regularly with all facets of the organization, including sales, marketing, PS, legal, and accounting.
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The Information Security team at PowerPlan is responsible for designing, implementing and maintaining a wholistic Information Security program to protect PowerPlan’s data, intellectual property, and customer data from unauthorized use, loss, disclosure or modification. This team develops PowerPlan’s information security objectives and has a collaborative approach to security by partnering closely with other departments to identify and implement security improvements throughout the business, networks, and internally-developed applications (delivered as both SaaS and on premise). The team leads the Security Awareness program to educate end users on their security responsibilities and to foster a security-aware culture and focus. The Information Security team is also responsible for leading security compliance audits.
The Information Security Engineer will assist with planning, implementing, and maintenance of enterprise-wide Information Security program to protect the organizations’ information systems. This role will have a technical focus and will provide oversight for the technical security of our networks, customer applications, and hosting environments. While the Information Security Engineer will not be directly responsible for the day-to-day patching or monitoring of the networks, the Information Security Engineer will be responsible for providing oversight to ensure that the monitoring and remediation is regularly occurring and that we are meeting our policy and compliance requirements. Additionally, this role will be very involved in scheduling and reviewing the results for penetration testing, application scanning, A/V monitoring, etc. and partnering with the appropriate teams to remediate the findings. The Information Security Engineer will provide technical guidance and make recommendations for specific configurations, best practice recommendations, and tools to help secure the network and applications. If there is a major security incident or breach, the Information Security Engineer will aid in the containment, recovery, and remediation efforts and would be instrumental in providing technical guidance and forensic investigation analysis.
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The Manager of Cloud Services is highly hands on and technical and responsible for the tactical planning, engineering and daily operations of the Power Plan’s cloud computing services. He or she has plenty of experience and capable of offering sound and pertinent technical mentorship to their team members
Manages the Cloud Services Team that designs, builds, operates and monitors environments both on premise and in the Cloud. Establishes best practice standards and ensures that the environment and services deliver business value and is in consistent alignment with the industry standard technology curve. Maintains regular written and in-person communications with the organizations Leadership, key stakeholders and associates regarding cloud & information security activities
This individual also has excellent knowledge & experience with ITIL, Information Security and DevOps practices
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PowerPlan is seeking consultative, enterprise Software Sales Executives to sell asset-intensive companies our Corporate Performance Management solutions portfolio that enable businesses to generate more cash, mitigate compliance risk and support a culture of cost management.
PowerPlan drives significant financial benefit to companies by:
- Providing transpartent risk modelling and financial compliance across their critical assets,
- Integrating information between key departments, i.e. allowing front office and back office stakeholders to harmonize decisions,
- Enriching the entire history of the asset life cycle from ideation to disposal, and
- Enabling compliance with a variety of standards, including ISO, IFRS, Ofgem, Statutory requirements, etc.
PowerPlan has over 150 clients throughout the Utilities, Oil and Gas, Telecom, Mining, and Rail industries.